Shipping policy
Thank you for shopping with Lexana Signature LLC. This Shipping Policy applies to physical products purchased through www.lexanasignature.com.
Order Processing
Physical orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer for customized products, preorders, or during periods of high order volume.
Custom business stamps and other personalized products may require additional processing time. Please carefully review all information submitted with your order because customized products are produced using the information you provide.
Shipping Rates
Standard shipping is $16.95 per order.
Orders totaling $150 or more qualify for free standard shipping. The qualifying order amount is calculated after discounts and before applicable taxes.
Delivery Time
Estimated delivery times are provided for convenience and begin after an order has been processed and shipped. Delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Digital Products
Electronic forms and other digital products are delivered electronically and do not require shipping. Unless otherwise stated on the product page, electronic products are generally sent to the email address provided at checkout within 24 hours.
Please verify that your email address is correct before completing your purchase. Customers are responsible for checking spam or junk folders for electronic deliveries.
Preorders and Backordered Products
Products marked as a preorder or backorder will ship when inventory becomes available. Any estimated availability or shipping date is subject to change.
If an order includes both available and preorder items, the entire order may be held until all products are ready to ship unless Lexana Signature determines that separate shipments are appropriate.
Order Tracking
When tracking information is available, it will be sent to the email address or mobile number provided at checkout. Please allow time for the carrier’s system to update after receiving the tracking notification.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.
Once an order has been processed or shipped, we may be unable to change the address. Additional shipping charges resulting from an incorrect or incomplete address are the customer’s responsibility.
Lost, Delayed, or Damaged Packages
Lexana Signature is not responsible for carrier delays or packages marked as delivered by the shipping carrier. If your tracking information shows that the package was delivered but you cannot locate it, please check with household members, neighbors, the carrier, or your local delivery office.
If your order arrives damaged or contains an incorrect item, contact us within five business days of delivery. Please include your order number and clear photographs of the packaging and affected products so we can review the issue.
Returned or Refused Packages
Orders returned because of an incorrect address, unsuccessful delivery attempt, or refusal may be subject to additional shipping charges if reshipment is requested. Original shipping charges are nonrefundable unless the return resulted from an error by Lexana Signature.
Shipping Area
Lexana Signature currently ships physical products to eligible addresses within California, United States. We do not currently offer international shipping unless otherwise agreed to in writing before an order is placed.
Contact Us
For questions about shipping or an existing order, please contact:
Lexana Signature LLC
2865 Sunrise Boulevard, Suite 110
Rancho Cordova, CA 95742
Email: support@lexanasignature.com
Phone: 1-866-638-7020
Website: www.lexanasignature.com